Introduction
At Svasti Pharma, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase of WeDesire, our refund policy outlines your options for returning the product and receiving a refund.
2. Eligibility for Refunds
- Condition: The product must be returned in its original packaging and in unused and resalable condition.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
3. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Products that have been used or damaged.
- Products not purchased directly from Svasti Pharma or our authorized distributors.
- Products purchased on sale or with a discount code.
4. How to Request a Refund
To request a refund, follow these simple steps:
- Contact Customer Service: Email us at svastipharma@gmail.com or call +91 72177 60187 to initiate your refund request. Please provide your order number, receipt, and reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the product.
- Return the Product: Ship the product back to us at the address provided. Include the RA number, and ensure the product is securely packaged to avoid damage during shipping. Please note that you are responsible for the return shipping costs.
5. Processing Your Refund
- Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
- Refund Approval: If the product is approved for a refund, we will process your refund to the original payment method within 10 business days.
- Notification: You will receive an email notification once your refund has been processed.
6. Exchanges
If you received a damaged or defective product, please contact our customer service team immediately. We will provide instructions for returning the product and ship a replacement at no additional cost.